Privacy Policy

1. Who We Are

This Privacy Policy applies to Neoism Malaysia Sdn. Bhd. ("we", "our", or "us"), the authorised representative, distributor and importer of Neo Vision Co., Ltd. (Korea) in Malaysia. Our registered office is at 2-10, Hab Citrine, Sunway Citrine, Sunway Iskandar, Persiaran Medini 3, Bandar Medini Iskandar, 79250 Iskandar Puteri, Johor, Malaysia.

We operate the website neoism.com.my (the "Site"). This policy explains how we collect, use, and protect any information you provide when you use our Site.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and phone number when you submit an enquiry via WhatsApp or our contact form.
• Usage data — pages visited, browser type, device type, and referring URL, collected automatically via cookies and analytics tools.
• Communications — records of correspondence if you contact us directly.

We do not collect payment information, as our Site is a product catalogue only and does not process online transactions.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Improve the content and functionality of our Site.
• Comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
• Send marketing communications where you have given explicit consent — you may opt out at any time.

4. Cookies

Our Site uses cookies to enhance your browsing experience and collect aggregate analytics data. Cookies are small text files stored on your device. You may disable cookies in your browser settings; however, some features of the Site may not function correctly as a result.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We may share information with:

• Service providers — such as web hosting and analytics platforms, bound by confidentiality agreements.
• Legal authorities — where required by Malaysian law or court order.
• Neo Vision Co., Ltd. (Korea) — our principal brand owner, solely for product quality and regulatory purposes.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated above, or as required by applicable law. Enquiry records are typically retained for up to 2 years.

7. Your Rights (PDPA)

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Withdraw consent for direct marketing at any time.
• Lodge a complaint with the relevant authority.

To exercise these rights, contact us at info@neoism.com.my.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g. authorised optical stores, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy, please contact: